Frequently Asked Questions

On our Frequently Asked Questions page, we answer the most common questions asked by our customers.

Please contact us if your question is left unanswered or need additional information.

General


Customers who logged into their account earn customer points everytime they pay for an order. The number of points you earn is based on the price paid for the service. For each dollar you spent you earn one customer point. You can redeem these points for great discounts on future purchases. Customer points will not expire, so it’s up to you to use them to your likings.


You can change your password if you are unable to log in by going to the My Account Page and use the Lost Your password? button.

The other way is to change your password at the Account Details section when you are logged in and still familiar with your password.


You can extend or delay the delivery time of every order on the checkout page. Hypothetically if you ordered 500 plays and selected a delivery time of 5 days, 100 plays will be delivered a day. Changing the delivery time is optional but can be set with a minimum of 1 day up to 1 week.


We always send a confirmation to the email address you provided us with during the checkout of your order. Make sure to check your spam folder if you haven’t received an email from us.

Was our email going to your spam folder? No worries! Make sure to add us as on of your contacts and mark our message as not spam to ensure you receive updates about your order.

More information about adding telling your email provider that our message don’t belong in your spam folder can be found below.

Outlook / Hotmail


You can submit as many additional SoundCloud track as you like using the Order Notes / Extra SoundCloud Tracks field. It’s also possible to provide us with a SoundCloud playlist if you prefer to have your order distributed over all the tracks in the list.


Paypal allows customers to pay using their credit or debit card information without having an account. You can also use Paddle as an additional payment option in case you prefer not using Paypal.


Store credits, discount and coupon codes can be applied on the Cart and Checkout page.

Services


You are able to submit your own comments on the checkout page.

Upload a text, Excel or image file if you prefer to provide us with the comments you’ve made up yourself.


Privacy plays a huge role when it comes to our services.

Our customers are protected by our privacy policy and our internal regulations that guarantee each customer being one hundred percent anonymous.

Due to these privacy reasons, we do not provide any examples of the profiles we use to process orders.


There are no risks involved when using our services to increase the popularity of your music and profile on SoundCloud.


Due to a high demand, free SoundCloud plays are only being processed once every 24 hours.

Please contact us if you haven’t received any plays while you are certain that the information you’ve submitted is correct.


You will always receive an email stating that your order has been marked as completed.

The delivery time of your order may vary as certain services take longer to deliver. Another factor that needs to be taken into account is that you able to extend or shorten the delivery time of your order.


You are able to get 250 free SoundCloud plays to test out our services.


All information and transactions are fully encrypted with the latest security standards. We use an SSL certificate and all sorts of other security tweaks that ensure your safety while using our website.